our recommended
Cake Care Instructions
Following these guidelines will ensure your cakes and desserts are perfect for your celebration!
Our cakes are made with rich Swiss meringue buttercream and are best enjoyed at room temperature. If not serving immediately, store the cake in the fridge overnight. Before serving, let it sit at room temperature for 2-4 hours to bring out the best flavor and texture. When refrigerated, the cake stays fresh for 3-4 days after pickup.
If picking up your order you’ll need to keep your cake on a flat surface in an air-conditioned vehicle, and avoid direct sunlight to prevent melting or damage. The best place is the front floor of the car.
To enjoy your SWIRL Custom Cake & Desserts at their best, follow these care tips:
For Cakes:
For transportation, keep your cake on a flat surface (not a person lap) in an air-conditioned vehicle, and avoid direct sunlight to prevent melting or damage. Pickup and carry the cake box from the bottom.
For Cakes with Fresh Flowers:
Pick up cakes with fresh flowers on the day of your event. The flowers will look their best for up to 12 hours after being placed on the cake. Some flowers do not do well on cakes but we can guide your regarding this when we chat during the ordering process.
For Dessert Bar Items:
Dessert bar items like macarons and cookies should also be picked up on the day of your event for maximum freshness.
Following these guidelines will ensure your cakes and desserts are perfect for your celebration!
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SWIRL's Terms of Service
Local Pick Up:Pick up will be from the head office location listed on your invoice during a pre-scheduled time.
All orders must be picked up on/within the date and time frame selected when placing your order. If, for some reason, you are unable to pick up your order on your chosen pick up date, please contact us in advance to discuss options at [email protected]. Orders not picked up on their pick up date are not eligible for a refund.
Cake Transport -all cakes must be transported completely flat and in an air conditioned vehicle. They can not ride on a person’s lap or buckle into a seat. The floorboards on the front seat are the best place with the air conditioning blowing onto the cake. Cakes over 10″ in diameter usually do not fit in this area. Any transport over an hour even with the cake being flat should be in a cooler with ice packs. No direct sunlight onto the cakes. If you are unable to follow these requirements for pick up we would gladdly have one of our professional delivery specialists deliver to you at a charge. Once the cake leaves our hands we are not responsible for any damages incurred during transport or set up. All cakes are structurally sounds and well chilled to be ready for transport. If you are concerned we offer professional delivery to ensure your order arrives safely.
Delivery Service – We offer 90 min delivery windows for your online orders which is quoted during check out.
Order Confirmation – A separate email notification will be provided after your shopping cart order is completed, confirming the pick up date, location and time frame.
Cake Care Instructions – Our cakes are best enjoyed at room temperature. If you are serving the cake on the same day that you pick it up, you can choose to refrigerate it or keep it out of direct sunlight and in a comfortable, cool area. If you choose to refrigerate the cake, please remove it from the fridge at least one hour prior to enjoyment in order to ensure the cake is soft, moist and the buttercream is flavourful and creamy.
Cancellations/Order Modifications – Cancelations are allowed for on -line order up to 24 hours after ordering minus a 10% administration fee. No cancellations or refunds are allowed after that. For order modification every effort will be made to accommodate your request provided the adequate notice has been provided, however please note, such requests may not be possible if baking or preparations of any kind have already commenced.
Colour(s) & Creative License – Our bakers, cooks, designers and decorators will follow customer provided recommendations and specifications to the best of their ability. However, creative license is often needed to ensure that every product that leaves our shop reflects to our highest of standards. Every item that leaves our shop is handmade and therefore we cannot guarantee 100% accuracy in regards to colour matching, proportions or interpretation.
Allergies – We openly handle several allergens throughout our kitchens. While we are able to accommodate custom Gluten free, dairy free and egg fee requests, additional fees will apply as we bake/prepare these orders alone and in a freshly sanitized kitchen environment. While every effort is made to avoid cross contamination, we are not an allergen free kitchen and therefore cannot guarantee. If the allergy/sensitivity is severe, we recommend you seek out a 100% allergen free kitchen. We are not a nut free kitchen and given the severity of the allergy we do not accept nut free requests and advise anyone with a nut allergy to not consume our products. ‘
